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Claude Desktop Setup

Prerequisites​

  • Claude Desktop (download from claude.ai)
  • Unizo API key and Ticketing integration ID
  • Node.js v20 or higher

Setup Instructions​

  1. Install @mcp-remote if not already installed:

    npm i mcp-remote

  2. Open Claude Desktop and navigate to Settings → Developer → Edit Config

  3. Add the Unizo Ticketing configuration to claude_desktop_config.json:

{
  "mcpServers": {
    "unizo-ticketing": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://api.unizo.ai/mcp/ticketing",
        "--allow-http",
        "--header",
        "apikey:${UNIZO_API_KEY}"
      ],
      "env": {
        "UNIZO_API_KEY": "your_api_key"
      }
    }
  }
}

  1. Save the file and restart Claude Desktop

  2. Verify the connection - The tools may take a minute to appear. You should see Ticketing tools available in Claude.

Flags: If npx is producing errors, consider adding -y as the first argument to auto-accept the installation of the mcp-remote package.

{
  "mcpServers": {
    "unizo-ticketing": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-remote",
        "https://api.unizo.ai/mcp/ticketing",
        "--allow-http",
        "--header",
        "apikey:${UNIZO_API_KEY}"
      ],
      "env": {
        "UNIZO_API_KEY": "your_api_key"
      }
    }
  }
}

Available Tools​

Once configured, you'll have access to:

  • list_tickets - Browse and search tickets
  • get_ticket_details - Retrieve ticket information and history
  • create_ticket - Create new tickets with categorization
  • update_ticket - Modify ticket properties and status
  • add_comment - Add comments and internal notes
  • analyze_trends - Identify patterns in ticket data

Multiple Integrations​

To work with multiple ticketing providers, add separate server instances:

{
  "mcpServers": {
    "unizo-scm": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://api.unizo.ai/mcp/scm",
        "--allow-http",
        "--header",
        "apikey:${UNIZO_API_KEY}"
      ],
      "env": {
        "UNIZO_API_KEY": "your_api_key"
      }
    },
    "unizo-ticketing": {
      "command": "npx",
      "args": [
        "mcp-remote",
        "https://api.unizo.ai/mcp/ticketing",
        "--allow-http",
        "--header",
        "apikey:${UNIZO_API_KEY}"
      ],
      "env": {
        "UNIZO_API_KEY": "your_api_key"
      }
    }
  }
}

Troubleshooting​

Tools not appearing​

  • Ensure Claude Desktop is fully restarted
  • Verify your API key is valid
  • Check the Developer Console in Claude Desktop for errors

Connection errors​

  • Verify Node.js v20+ is installed
  • Check that your integration is active in Unizo dashboard

Debug mode​

Add debug environment variables:

{
  "env": {
    "UNIZO_API_KEY": "your_api_key",
  }
}