MCP Communications

Unizo's Communications MCP Server provides a unified, agent-friendly interface for accessing and managing communication platforms including Slack, Microsoft Teams, Discord, and other messaging systems. Built on the Model Context Protocol (MCP), this server enables AI agents and LLM clients to interact with organizational communication structures, channels, and messaging workflows across multiple platforms.

Designed for modern collaboration automation, this guide outlines installation, tool reference, and runtime configuration required to use the Unizo Communications MCP Server.

Overview

The Unizo Communications MCP Server enables seamless integration of communication platforms with AI agents through a standardized interface that abstracts the complexity of different messaging systems.

Key Benefits

• Unified Communication Interface: Standardize interactions across disparate communication platforms like Slack, Microsoft Teams, and Discord through a single API model
• AI Agent Compatibility: Built to integrate seamlessly with Claude, GPT, and other agents that speak the MCP protocol for automated communication workflows
• Cross-Platform Messaging: Send messages, retrieve conversation history, and manage channels consistently regardless of the underlying communication platform
• Organizational Context: Navigate organizational structures and channel hierarchies with consistent tooling across all integrated platforms

Available Tools

Tool Reference

Tool Name	Description	Parameters
list_organizations	Retrieves organizations from the connected communication platforms	Required: integration id Optional: pagination (offset, limit), sorting
list_channels	Lists channels and communication spaces within an organization	Required: integration id, organization id Optional: parent channel id, pagination (offset, limit), sorting
list_messages	Retrieves messages from a specific channel with pagination support	Required: integration id, organization id, channel id Optional: pagination (offset, limit), sorting

Installation & Setup

Prerequisites

• Node.js or Python runtime (based on your MCP proxy toolchain)
• MCP-compatible AI agent (e.g., Claude, GPT)
• Communications API credentials (see environment setup below)
• Access to target communication platforms with appropriate permissions

Example MCP Server Setup (JSON)

{
  "mcpServers": {
    "unizo": {
      "command": "mcp-proxy",
      "args": ["http://172.184.130.51:8999/mcp"],
      "env": {
        "API_ACCESS_TOKEN": "your_account_token"
      }
    }
  }
}

Integration Tip

Combine this Communications server with your Unizo Ticketing or EDR/XDR servers for complete incident-to-communication automation workflows.

Environment Variables

Variable	Description
API_ACCESS_TOKEN	Your Unizo-issued API key for secure MCP authentication

Client Integration Flow

1. Initialize MCP Server

   • Configure your MCP client (Claude Desktop, GPT plugin, etc.)
   • Load the MCP JSON configuration with the unizo-communications target

2. Discover Communication Structure

   • Call list_organizations to identify available communication workspaces
   • Use get_organization for detailed workspace information
   • Explore channels with list_channels and drill down with get_channel

3. Interact with Messages

   • Retrieve conversation history using list_messages
   • Send messages and attachments via send_message

The MCP server normalizes differences between communication platforms (Slack, Teams, Discord, etc.), providing agents with a consistent interface and parameter structure regardless of the underlying service.

Observability & Logging

All communication tool invocations are logged by the MCP server with comprehensive context including agent attribution, correlation IDs, message content metadata, and platform-specific tracking.

Early Access Program

The Unizo Communications MCP Server is currently available through our Early Access Program. All customers can gain priority access to these powerful communication management tools and receive dedicated implementation support.

Get Started Today

Reach out to our team to schedule a personalized demo and discuss integration options for your organization. Connect With Us