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Ticketing MCP SDK

The Ticketing MCP SDK provides AI-powered access to your ticketing and issue tracking systems.

Overview​

This SDK implements the Model Context Protocol (MCP) for ticketing platforms, enabling:

  • Natural language ticket queries
  • Automated ticket creation and updates
  • Intelligent ticket routing
  • Context-aware responses

Installation​

Claude Desktop​

Add to your Claude configuration:

{
  "mcpServers": {
    "unizo-ticketing": {
      "command": "npx",
      "args": ["@unizo/mcp-ticketing"],
      "env": {
        "UNIZO_API_KEY": "your-api-key"
      }
    }
  }
}

Cursor/Windsurf​

Configure in your settings:

{
  "mcp": {
    "servers": {
      "unizo-ticketing": {
        "command": "npx",
        "args": ["@unizo/mcp-ticketing"],
        "env": {
          "UNIZO_API_KEY": "your-api-key"
        }
      }
    }
  }
}

Available Tools​

  • list_tickets - Search and filter tickets
  • get_ticket - Retrieve ticket details
  • create_ticket - Create new tickets
  • update_ticket - Update ticket properties
  • add_comment - Add comments to tickets

Usage Examples​

The MCP SDK enables natural language interactions:

  • "Show me all open critical tickets"
  • "Create a bug report for the login issue"
  • "Update ticket #123 status to resolved"
  • "Add a comment about the workaround"

Integration Setup​

  1. Install the MCP SDK package
  2. Configure your API credentials
  3. Connect your ticketing platforms
  4. Start using natural language commands

Supported Platforms​

  • Jira
  • Linear
  • ServiceNow
  • Trello
  • Azure DevOps
  • And more...

Next Steps​