How to integrate ServiceNow account?

Overview

To authenticate, you will need to provide the following information:

• Username
• Password
• Domain
• Client ID
• Client Secret

Step 1: Get Username, Password, and Domain

1. Create a ServiceNow Account – Sign up via ServiceNow.com
2. Verify Email – After signing up, check your email to complete verification
3. Login and Request an Instance – Sign in to your ServiceNow developer portal and request a new instance
4. Manage Password – Click on Manage Instance Password to view login credentials
5. Copy Credentials – Note down your:
   • Username (must be admin)
   • Password
   • Instance URL (Domain): Your Service Now domain is the unique part of the URL you use to access Service Now. For example:
     • Base URL: https://acme-team-trubrxgw.service-now.com/
     • Domain: acme-team-trubrxgw
6. Ensure the account uses the admin role (not creator) — required for OAuth setup

Step 2: Get Client ID and Client Secret

1. Open Instance URL – Paste your instance URL into a new browser tab and log in
2. Access Application Registry – In the left-hand search, type System OAuth > Application Registry
3. Create OAuth App – Click New, then choose Create an OAuth API endpoint for external clients

4. Provide descriptive Name and Click on Submit.

5. Search the Client name you have created and click to view Client Secret, and note down Client ID