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How to integrate my ServiceNow account?

Overview​

To authenticate, you need:

  • Username – Must have admin-level privileges
  • Password – Associated with your ServiceNow account
  • Domain – Your instance URL
  • Client ID – From the OAuth application registry
  • Client Secret – Generated with your Client ID

Step 1: Get Username, Password, and Domain​

  1. Create a ServiceNow Account – Sign up via ServiceNow.com
  2. Verify Email – After signing up, check your email to complete verification
  3. Login and Request an Instance – Sign in to your ServiceNow developer portal and request a new instance
  4. Manage Password – Click on Manage Instance Password to view login credentials
  5. Copy Credentials – Note down your:
    • Username (must be admin)
    • Password
    • Instance URL (Domain)
  6. Ensure the account uses the admin role (not creator) — required for OAuth setup

Step 2: Get Client ID and Client Secret​

  1. Open Instance URL – Paste your instance URL into a new browser tab and log in
  2. Access Application Registry – In the left-hand search, type System OAuth > Application Registry
  3. Create OAuth App – Click New, then choose Create an OAuth API endpoint for external clients
  4. Record Credentials – Once created, note down the generated Client ID and Client Secret