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How to integrate ManageEngine ServiceDesk Plus account?

Overview​

To access ManageEngine ServiceDesk Plus, you will need:

  • ServiceDesk Plus instance URL
  • authentication token / API Key / Authtoken (also called Technician API Key or Integration Key)

Step 1: Log In to ServiceDesk Plus Portal​

  1. Open your ServiceDesk Plus instance in the browser.
    • If SDP Cloud / OnDemand, use the cloud domain.
  2. Sign in as a Technician or Administrator (with rights to generate API / Authtoken or register apps).

Step 2: Generate API Key / Authtoken (On-Premise / Technician API Key)​

  1. Register your application via the Zoho Developer / ManageEngine Developer Console.
    • Provide Client Name
    • Specify Client Domain
    • Specify Authorized Redirect URI(s)
  2. Once registered, note down the Client ID and Client Secret.
  3. When making requests, use the Authorization Code Grant flow:
    • Redirect user to authorization endpoint with client_id, scope, redirect_uri.
    • After user consents, you receive an authorization code.
    • Exchange authorization code for access token and refresh token via token endpoint.